Return & Exchange Policy (Terms & Conditions)

Ngee Soon strives for customer satisfaction and we want to make your experience with us a pleasant one. Returns and exchanges are willingly accepted within 7 days from the day the purchase is made and we will issue a full refund, excluding the delivery charge if we have already delivered the items to you.

There is a S$30 dispatched courier service for all returns. We simply ask that you take care to return the items to us in the condition that you received them. The return items should be unopened and unused and still in its original packaging.

Please note that we cannot accept returns as following conditions except due to manufacturing defaults.

  • Items returned not in its original packaging
  • Items sold at as-Is condition
  • Items been used

  • Item has been personalised or made to your specific requirement.
  • Goods damaged after leaving our store or have checked and received in good condition during the delivery.