Frequently Asked Questions (FAQ)
How long does delivery for online orders take?
Delivery can take up to 3-5 working days after an order is placed. Delays may occur during peak seasons. If the item is needed urgently, please consider the self-pick-up option (one working day to process). For more shipping and delivery information, please visit: https://ngeesoonjewellery.com.sg/shipping-and-delivery/
How and where can I do store pick up/self collection?
Store pickup will be at our Khatib main outlet (Blk 846 Yishun Ring Road, #01-3621, Singapore 760846). Please allow up to one business working day for your order to be ready for collection. Upon collection, kindly show your order invoice for verification purposes.
Kindly refer to the following link for more details: https://ngeesoonjewellery.com.sg/shipping-and-delivery/
Do you ship overseas?
At the moment we are only able to deliver within Singapore.
What methods of payment do you accept?
We accept most credit/debit cards and we also accept installment payments via Atome.
Do you accept installments?
We accept installments via Atome. We will pack and send your order out upon completion and confirmation of the first payment. Thereafter, subsequent payments will be charged and deducted according to the installment agreement. For any questions regarding installment payment, please refer to the respective provider.
Is the product packed in a gift-ready manner?
Yes, the items are packed in our NSJ gift boxes to be gift ready. If you would like to leave a personalised message, leave a note in the comment box during checkout, or feel free to let us know via the chat function.
How much is the workmanship cost?
Workmanship cost differs from product to product. All the products available on our online stores are sold at a fixed price.
How do I measure my size?
Please refer to the respective sizing guide:
Do you make custom-made items/sell items not listed on the website?
Yes, we will need you to provide us with the image of the item you are looking for, with additional details like the size and the type of gold. Chat with us, or drop by any of our physical stores with these details, then we will provide you a quote and advice from there.
Do you provide alteration/repair services for gold products?
Yes, we have an in-house craftsman at our headquarters (Block 846 Yishun Ring Road # 01-3621 Singapore 760846). Do note that alterations can only be done in-person at our headquarters. Additional charges may apply, depending on the service required. Some alterations that can be done include extensions, change of clasp, fixing broken chains, resizing and adding of accessories.
Can I trade-in my gold items for new products or cash?
Yes, trade-in of gold items can only be done in-person at any one of our physical outlets (https://ngeesoonjewellery.com.sg/contact/). For trade-in in exchange for other gold products, the value will be based on the gold price for the day with a 18% deduction. For cash out of gold items there will be 28% deduction. The value of your gold item will be determined upon valuation.
Do you provide ear piercing service?
Yes, all our physical outlets provide ear piercing service.
What kind of gold do you offer?
We offer mainly both 916 and 999 gold jewellery products, accompanied alongside with 18k gold, diamonds, precious and semi-precious gemstones.
What is the difference between 916 gold and 999 gold?
916 gold jewellery contains 91.6% pure gold and 8.4% other metals and is sometimes referred to as 22K gold. 999 gold on the other hand is 99.9% pure gold and 0.1% other metals, also known as 24K gold.
What can I do if my gold loses its shine?
You may bring your gold items to any of our outlets for polishing or cleaning service. Charges for cleaning and polishing services may apply. Alternatively, for regular maintenance, you can soak your items in warm soapy water for about five minutes, then use a soft brush to gently brush off any leftover debris. Finish off with a wipe down via a jewellery cleaning cloth.
Where are your stores located?
Our main outlet is located at Blk 846 Yishun Ring Road, #01-3621, Singapore 760846, a 5 minutes walk from Khatib MRT station.
For more information on all our outlets, kindly refer to the following link: https://ngeesoonjewellery.com.sg/contact/
Can I view the actual item before purchase?
Yes, you may head down to our physical outlets to look at the items in person before placing your order.